What consumers do and don’t want from AI | World Economic Forum Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more
What if Customers Started Saying No to AI? - Slashdot No "AI" in my private bank, for example At least in the customer-facing part No "AI" in many other places I use In fact, all the "AI" I'm getting is in the elevator pitches of some kids who want to get rich quick and think babbling about "AI" is the way to do it
Two-Thirds of Shoppers Say No to AI Shopping Assistants . . . Meanwhile, nearly half (48%) say AI should focus on improving customer service rather than making automated purchase decisions "AI is a tool that's only as good as the problems it solves
Customers don’t trust AI, and the rift might be hurting . . . John A , a marketing manager at Microsoft, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024, in Miami, Florida Consumers regularly indicate that they are skeptical of AI, but brands can build trust in the technology through transferable trust, whereby a brand's good reputation helps instill confidence
Why ignoring consumers’ AI concerns is a costly mistake Capgemini’s “Unleashing the Value of Customer Service” paints a picture of organizations embracing genAI and agentic AI Likewise, Ascend2’s “The Evolution of AI in Marketing 2025” found marketers have high levels of trust in AI-driven insights (albeit often with human validation) Consumers feel differently, to put it mildly