Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer . . . Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys Webinars You’ve built the campaign You’ve written the emails You hit send — and then… crickets If your messages aren’t landing in the inbox, none of the rest matters
Unique join link attendance tracking in Customer Insights - Journeys . . . These links enable individual-level tracking of attendance and engagement, which flows back into the event in Dynamics 365 as ‘Check-ins’ which works beautifully A question that comes around often: “How can we send a unique join link to attendees so they can join the Teams Meeting or Webinar with automatically tracked attendance?”
Dynamics 365 CRM 2026 Wave 1 Updates and Key Features This blog covers the Wave 1 updates that matter most across Dynamics 365 Sales, Customer Insights (Journeys), Customer Service, Field Service, and Project Operations
Set up an event - Dynamics 365 Customer Insights | Microsoft Learn The event planning process in Dynamics 365 Customer Insights - Journeys starts with creating an event record The event record guides you through each step of event planning The record collects all of your planning details, gives links to related records, and provides a business-process timeline After you create the event record, you can set up your event team, manage speakers and sessions
LinkedIn Lead Sync Integration with Dynamics 365 Customer Insights . . . Incorporating this integration with Dynamics 365 CIJ provides seamless lead management and data synchronization, ensuring your marketing and sales teams can follow up on LinkedIn leads instantly and efficiently Important Note: This guide presents one approach for integrating LinkedIn Lead Gen with Dynamics 365 Customer Insights - Journeys
Dynamics 365: Customer Journeys Wave 1 - hubsite365. com The newsroom reviewed a YouTube video by Heidi Neuhauser [MVP] that walks through the 2026 Release Wave 1 changes to Dynamics 365 Customer Insights - Journeys In the video, Neuhauser frames the updates as a move from a traditional marketing tool toward a broader system of action that ties marketing, sales, and service more closely together
Dynamics 365, Power Platform Copilot 2026 Release Wave 1 Overview Dynamics 365 Customer Insights – Data You can now access behavioural data captured by Customer Insights – Journeys, such as opened emails and links clicked, and use it in Customer Insights – Data This makes it easier to identify how contacts responded to previous campaigns and adapt future campaigns accordingly
What is Dynamics 365 Customer Insights? And How to Use It The Features of Dynamics 365 Customer Insights Microsoft Dynamics 365 Customer Insights is an all-in-one toolkit for optimizing the customer journey The solution’s core features break down into a few key areas: getting to know your customers, engagement, and boosting productivity
Copilot 101: Dynamics 365 Customer Insights – Journeys Use Copilot within Dynamics 365 Customer Insights – Journeys email to find alternative images that complement your email copy The tool achieves this by going beyond simple keyword matching, using semantic analysis to review not just words but their context and meaning to serve up the right creative