Standard complaints and dispute resolution procedure Origin seeks to resolve any complaints directly but if the complaint continues to remain unresolved, the customer has the right to refer their complaint to the relevant energy Ombudsman detailed below
Origin Energy court proceedings 2025 | Essential Services . . . The Supreme Court of Victoria has ordered energy retailers Origin Energy Electricity Limited and Origin Energy (Vic) Pty Limited (together, Origin Energy) to pay penalties totalling $17,605 million for contravening life support, payment difficulty, billing and disconnection rules
Origin subsidiaries penalised $12 million for breaching life . . . In some cases, Origin disconnected the customer’s energy supply A number of these breaches involved third party agents Origin had contracted to help it to comply with its life support compliance obligations
Origin faces court action over alleged vulnerable customer . . . Victoria's Essential Services Commission has launched Supreme Court action against Origin Energy for alleged failures to meet obligations relating to life support and payment difficulty frameworks
Origin fined $17. 6M for breaching energy rules - esdnews. com. au Australia’s largest energy retailer, Origin Energy, has been ordered to pay a fine of $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers
Origin Energy hit with $12M in penalties | Lawyerly Origin Energy has submitted to $12 million in penalties over breaches of its life support obligations, including deregistering or disconnecting premises where someone was receiving life support