How to contact Seller Support via phone? I was at fault as I said I would involve the police which is against Amazon policy (a bad policy but fair enough) Yesterday (24 2 26) I received another policy warning from Amazon about contacting a customer about removing feedback
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Customer Damaged Item, what can i do? - sellercentral-europe. amazon. com Customer damage : For customer-damaged returns, the seller can deduct up to a maximum of 50% of the product price from the refund to the customer If the refund is provided to the customer by Amazon Customer Service, then sellers may contact Amazon Seller Support for a possible reimbursement
You can now reach Selling Partner Support through live chat You can now chat in real time with a Selling Partner Support associate on Seller Central to resolve questions about selling on Amazon We’re constantly working to improve the support we provide, and we’ve heard your feedback that you’d like more ways to reach an associate on our team
Can I reply to product review as seller? Can I reply to a product review as a seller? Any help will be much appreciated I need to correct some comments from the customer which is incorrect I click on the relevant comment on amazon customer page, and click comment again, i go into my customer account, can’t change my name to seller name
MANAGINGDIRECTOR Escalation Team - sellercentral-europe. amazon. com Remember to write "ESCALATION PROCESS - AMAZON LAUNCHPAD" at the top too - but definitely type the whole thing in CAPITAL LETTERS and tell them as a PAYING LAUNCHPAD CUSTOMER you expect more and to STOP WASTING YOUR TIME, A SOLUTION IS REQUIRED TODAY
Product reviews and how to respond to customers Hi all, I’ve had a customer leave a review on my product saying that “It’s not as advertised” Obviously I want to address this and improve things by contacting the customer How do I respond to a product review and ask the customer to contact me directly so we can discuss? Sorry if I’m being really dense but can’t seem to workout how to do this and the Amazon help is typically not
How to provide photos as a proof of damage? An agent or a bot will just read the product description on Amazon and regurgitate it Where is the sense in that and how does it support genuine seller customer interfaces
Amazon Customer Services LIED, proof A customer registered a return request 2 months after purchase Who authorised the return? Was this a regular FBM sale or a SFP order? Unfortunately, the Seller Support are right, since this was an “Out of policy” return, you shouldn’t have authorised it in the first place By approving the request, you agreed to refund the buyer once you receive the item back It doesn’t work like this
FBA inventory reimbursement policy: Shipment to Amazon claims You must submit your claim no later than six months after the verified date of a shipment delivery to an Amazon fulfilment centre or to a third-party facility operated on Amazon’s behalf Claims submitted outside of this window are not eligible for reimbursement