What is IT Service Management (ITSM)? - Atlassian Service request management Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and hardware updates The service request workstream often involves recurring requests and benefits greatly from enabling customers with
What is ITSM? - IT Service Management - ServiceNow IT Service Management Transform service management for productivity and ROI Customer Service Management Empower self-service, boost agent productivity, and speed up resolution IT Operations Management Deliver proactive digital operations with AIOps HR Service Delivery Give employees instant answers, guidance, and fast issue resolution
What is ITSM (IT service management)? - IBM Service level management Service level management is the process of creating, tracking and administering the lifecycle of a service level agreement (SLA) An SLA is a contract between a service provider and a customer that defines the level of service to be provided and the consequences for not meeting that threshold IT service desk
What is ITSM? A guide to IT service management - TechRepublic IT service management tools come with features that can standardize procedures, simplify process orchestration and facilitate communication between tech pros and end users ITSM vs ITIL