Calling 911 Worksheet - CORE Use the following worksheet to guide participants in understanding how and when to call 911 Instructions: If the participant does not speak English, use this sample template to have the participant practice asking for an interpreter Explain the importance of staying on the line and waiting for an interpreter 911 Operator: Hello, 911
NENA Standard for 9-1-1 Call Processing - cdn. ymaws. com Abstract: This NENA Standard document is intended to provide a model standing operating procedure (SOP) for the handling of calls received by Public Safety Answering Points (PSAPs) and to ensure consistency in the processing of emergency and non-emergency calls across jurisdictional boundaries
9-1-1 Call Scripts - Eugene, OR Website For medical calls, you will be asked the following questions How old is the patient? (approximate age will do) Is the patient conscious? Is the patient breathing? Your answer to the question about "what happened" will help us determine what the situation is
EMERGENCY COMMUNICATIONS DEPARTMENT CALL TAKING PROCEDURES - MA911 The job of the Call Taker is the most important part of any emergency response Everything from the address, to the specific details of each call, are obtained by the Call Taker The Call Taker’s listening and questioning skills are what frame the initial categorization and the entire response to the call
NENA Standards - National Emergency Number Association This document describes guidelines that, if applied in 9-1-1 Call Centers, can help to swiftly rescue human trafficking victims 9-1-1 Call Centers should use these guidelines to issue their own policies and procedures for handing calls related to human trafficking situations
ThisGen 911 Build confidence and master every call type through self-paced learning from anywhere on any device Get immediate feedback, tips, and suggestions after each simulated call Realistic simulations, scenarios, and voices to help prepare for the pressures of real world emergencies
Call Taking Checklist for 911 Dispatcher – Checklist Library The Call Taking Checklist for 911 Dispatchers is used during emergency calls to ensure that all necessary information is gathered and appropriate actions are taken This checklist is crucial in helping dispatchers stay organized and focused during high-stress situations
DISPATCHER CHECKLIST - Mark Wynn What is a call-back number (if not available through E-911 system)? Has anyone been injured? ˜ Is an ambulance needed? ˜ What are the injuries? IMPORTANT NOTE: If caller’s voice sounds raspy or if breathing sounds labored, ask caller: Have you been strangled or choked?