Helpdesk Social Engineering Attacks Explained This article explores the nature of social engineering attacks on helpdesks, provides real-world examples, examines how generative AI (genAI) and deepfakes give “social engineering superpowers” to fraudsters, and offers specific strategies for preventing these attacks
Understanding Social Engineering Attacks on Helpdesk Agents Fortunately, threat actors tend to follow a predictable pattern when leveraging this attack technique In this blog post, we unpack the distinct phases of these attacks, explain how they appear in SaaS logs, and provide measures your team can take to stay secure against this emerging threat What is this technique?
IT helpdeskers increasingly targeted by cybercriminals Helpdesk-based phishing works the other way too Researchers continue to see cases of helpdesk staff being imitated by attackers to phish other employees – a role reversal to the aforementioned trend
Hospital IT Help Desks Hit With Social Engineering Attacks In Scattered Spider’s attacks, they have impersonated company IT or help desk staff via phone calls, as a way to obtain credentials from employees, direct them to run commercial remote access tools and to convince them to share their MFA authentication codes
What SMBs Need to Know About the MGM Hack by Scattered Spider This emphasizes the need for overall awareness of voice impersonation and better defense strategies With this attack, Scattered Spider members pretended to be MGM employees by using data they found on LinkedIn and placed a phone call to the company’s IT help desk
Preventing Social Engineering Attacks on IT Help Desks: Lessons from . . . Discover how social engineering attacks compromise IT help desks and critical systems, as seen in recent breaches like MoneyGram’s Learn strategies to secure your organization’s help desk with automated identity verification workflows