Log in and log out of the Amazon Connect CCP Using Chrome or Firefox, open the CCP by using the URL that you received from your administrator Enter your agent ID and password, and then choose Sign In If you're prompted to Allow access to cookies, choose Grant access, and then choose Allow Amazon Connect uses cookies for authentication
Amazon Connect Agent Workspace - Amazon Web Services Amazon Connect agent workspace is a single, intuitive application that provides your agents with all the customer information and step-by-step guidance they need to onboard faster, resolve issues more efficiently, and improve customer experiences
Amazon Connect Endpoint Test Utility The Amazon Connect Endpoint Test Utility is a planning tool that tests media accessibility, latency, and browser capabilities to identify possible issues when using the Amazon Connect Contact Control Panel (CCP)
Amazon Connect and Contact Control Panel (CCP) 2025 - Udemy Learn how to design intelligent call flows using Amazon Connect’s intuitive tools Explore the Contact Control Panel (CCP) interface and its practical applications for agents Master the setup and configuration of Amazon Connect from scratch, including key integrations
Amazon Connect - pages. awscloud. com Amazon Connect is easy to use omnichannel cloud contact center service build on top of Amazon Web Services (AWS) Amazon Connect enables contact center agents to handle customer inquiries (via phone and chat), just as if the contact center infrastructure was set up and managed on premises
Amazon Connect: Introduction to Amazon Connect and the . . . - Coursera Gain insight into a topic and learn the fundamentals Learn at your own pace This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP)
Manage agent softphone settings with a custom Contact Control Panel With Amazon Connect, contact center agents can either use the Contact Control Panel (CCP) soft phone or send calls to a desk phone (a PSTN or mobile number) when answering calls Sending a call to the desk phone is considered an outbound call from Amazon Connect and comes with additional cost
Customize your Amazon Connect agent workspace | AWS re:Post To minimize issues with your Contact Control Panel (CCP), take the following actions: Train your agents on how to correctly use your CCP Customize your CCP layout to match your workflow needs Integrate your CCP with tools that your agents frequently use