Ancestry Account Get support and assistance for managing your Ancestry account, including help with login issues, subscriptions, and account settings
Ancestry® Account Deleting Your Ancestry Account Deleting your Ancestry account permanently deletes all information on your account, including family trees, records, photos, and DNA results
Regional Support - support. ancestry. com Call the toll-free Ancestry Support phone number for your country to speak with an expert and get help with your account, receive tips about finding family history resources, and more
Registering an AncestryDNA Kit Check the status of your DNA kit anytime by clicking the DNA tab at the top of any Ancestry page and selecting Your DNA Results Summary What’s next If you haven’t already, collect your saliva sample and send it in When we receive your sample, we’ll send you an email This email may arrive up to 5 weeks after mailing your sample
Creating a Free Ancestry Account You can create a free Ancestry account (also known as a Registered Guest account) by signing up with Google, Apple, or your email address Create a free account or Choose a membership to continue
Contact Support Email Ancestry Support for quick help navigating your family tree, reviewing your Ancestry subscription, and more
Replacing an AncestryDNA Kit When to request a replacement kit You can request a replacement AncestryDNA kit if: A kit didn’t arrive Shipped to the U S : within 15 business days (5 with expedited shipping) Shipped outside the U S : within 20 business days A kit arrived damaged The registration code was lost before the kit was registered We didn’t receive your sample Mailed from inside the U S : within 20 business days
AncestrySupport AncestrySupport Loading Sorry to interrupt CSS Error Refresh
AncestryDNA Regions and Journeys FAQ How does Ancestry decide which new regions to add each year? How do you test the reference panel’s quality before releasing it? Why have some journeys become regions, but others have stayed journeys? When was my DNA last updated? How can I download my origins results from before the latest update? Unexpected origins results