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I cant log in to my account - Shopify Community A support path was provided, including the Shopify contact page and an email template requesting account recovery The template asks for the store URL name, registered email, linked phone number, and any other details needed for verification
Login Issues - Shopify Community Save all chat transcripts with Shopify support, noting the date, time, and names of the support agents Keep a detailed log of every attempt to contact Shopify, including phone calls, emails, and chat sessions
does log file in shopify cost money? A Shopify log file typically refers to the Store activity log, which records actions taken in your Shopify admin by you or your staff This log includes details such as the date and time of the action, the person, or app that performed it, and the specific action taken, like deleting a product or changing a store setting
Login - Shopify Community Hello, I am unable to login to my account as it’s asking for a code after entering my credentials but I never set one up I cannot access my Shopify account at all I cannot be assisted by support since I’m not logged in
How can I regain access to my account without the . . . - Shopify Community Hi there, I tried to find a way to contact gurus through the support center, but was led in a circle through the pages Would you be able to guide me to regain access to my account? I don’t have access to the authenticator app or recovery codes I’m creating this thread from another account Much appreciated!
Log in issue - Shopify Community Hi Whenver im trying to log in to my shopify account, it keeps redirecting me to google log in no matter what browser engine, app, device, or even the mobile wifi network, it just keeps redirecting me to google log in i’ve tried clearing the cache and cookies but it still doesnt work i’ve tried log in to multiple computers and my phone but the problem is still there I am now using a
No recovery code or authentication app access - Shopify Community Shopify support can disable two-factor authentication temporarily after verifying your ownership Log Back In and Reconfigure Security Once access is restored: Set up two-factor authentication again and save your recovery codes securely Consider using an authenticator app with backup options like Authy or a password manager
Shopify log in RECOVERY CODES CAN BE HACKED and . . . - Shopify Community Topic summary A merchant reports an unauthorized login that accessed their Shopify payout account and digital debit card, despite 2-step authentication being enabled They discovered a recovery code had been used shortly before the breach and allege recovery codes let attackers bypass 2FA, passkeys, and passwords