What is intelligent automation? - IBM What is intelligent automation? Intelligent automation (IA), sometimes called cognitive automation, is the use of automation technologies—artificial intelligence (AI), business process management (BPM) and robotic process automation (RPA)—to streamline and scale decision-making across organizations
AI for Business Process Automation: What’s Real vs Hype in 2025 A deeply detailed, CTO-focused guide breaking down the real impact of AI in business process automation Explore where AI actually works, where it fails, the role of AI agents, architecture patterns, integration challenges, ROI models, use cases, and how to adopt AI safely across engineering, operations, and enterprise workflows