O que é Customer Support e como diferenciá-lo do Customer Service Agora que você sabe o que é customer support, pode estar se perguntando qual a sua diferença para o customer service, o atendimento ao cliente Afinal, em um primeiro momento, os conceitos podem ser bastante semelhantes: buscam ajudar o cliente, aumentando a satisfação e melhorando a experiência
What are customer service and support? - TechTarget Customer service is the support organizations offer to customers before, during and after purchasing a product or service When customer service is executed correctly, the organization's representative values both potential and existing customers equally Customer service representatives are the main line of contact between an organization and its customers, making customer experience (CX) a
What is customer support? - IBM What is customer support? Customer support is the practice of assisting customers with inquiries, issues or concerns regarding a product or service by providing guidance, solutions and a positive experience to help ensure customer satisfaction
Customer support: Definition, importance + 10 key strategies - Zendesk Article • 16 min read Customer support: Definition, importance + 10 key strategies Customer support is the team of people who help customers with a company's products or services Learn what it is, why it's important — and how the pros do it