How do I track the return I’ve sent back by mail? - The Bay You can track the status of your return in your return confirmation email Please allow 10–14 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment
Does My Registry have an app? - The Bay Yes - Download the My Registry app in the App store or Google Play store The app will allow you to scan items in our stores
Why is my points balance negative? - The Bay You may have made a redemption which reduced your points balance, and then returned merchandise which reduced your balance below zero
I was just approved for the new Hudson’s Bay Mastercard . . . - The Bay All new cardholders are eligible for a First Day Percentage Discount off their purchases at Hudson’s Bay stores and thebay com Some exclusions may apply Some exclusions may apply Please see an in-Store Associate or website promotions for up-to-date details
Will you do price matches for major home purchases? - The Bay The Bay reserves the right to determine, at its discretion, what is defined as a local competitor or identical item We also offer price adjustments within 7 days’ of purchase Price matches are not available on floor models or items that are on clearance or part of a Flash Sale
Who is Neo Financial? - The Bay Neo Financial is a Canadian-based financial services company that’s helping Canadians build a better financial future with spending, savings and rewards
Where can I earn points? - The Bay By doubling up with Hudson’s Bay Credit, you earn 2 points for almost every $1 spent at the Rewards level, 3 points for almost every $1 spent for the Rewards Plus level and 4 points for almost every $1 spent for the Rewards VIP level With a Hudson’s Bay Mastercard, you’re also able to earn 2 points for almost every $1 spent outside Hudson
Why didn’t I receive all the items in my order at once? - The Bay Don’t worry! Your items are on their way, but coming in separate packages Some of the items in your order may have been shipped from one of our stores or directly from the brand or manufacturer rather than our distribution centre