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- Home | SHELD
Turning on the lights isn't as simple as flipping a switch Every day in every season, South Hadley Electric Light Department is working to find the best, most efficient, and safest way to bring your homes and businesses the power you need!
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After a century of service to the people of South Hadley, SHELD continues to deliver the personal service and low rates envisioned by our utility’s founders, and remains a valuable asset to the community
- Customer Login - SHELD
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About SHELD Overview RFPs and Specifications SHELD News Archive SHELD History Employment Customer Satisfaction Survey's
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Email Us customerservice@sheld org This email is only monitored during business hours
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The SHELD Customer Service Portal The Customer Service Portal enables you to make online payments, as well as manage your account settings (such as paperless billing or automatic payments) or view your usage history
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As part of our application process, SHELD requires all applicants to provide their social security number In 2010 Congress made it mandatory for the Utility, as a “creditor,” to require this information in an effort to avert identity theft
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Understanding Your Bill Customer Charge The Customer Charge pays for the cost to service an electric account including metering, administrative and billing services The Customer Charge is not dependent on the amount of electricity used Distribution Charge The Distribution Charge pays for the costs of local delivery of electricity to retail customers It covers the costs to build and maintain
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