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- Refunding, changing, or cancelling a flight booking - Qantas
(Service fees may apply for changes made through your local Qantas office) Find out all you need to know about flight changes here Cancelling or changing a flight after checking-in: If you need to cancel your flight once you have checked in online, you can now undo check-in online or in the Qantas App, follow the easy steps on how to undo check-in Cancellations Refunds: If you have booked
- Logging in to your Frequent Flyer account - Qantas
If you can’t remember your membership number or PIN, view: Forgotten Frequent Flyer membership number Forgotten Frequent Flyer PIN If you're still unable to complete the login process, contact the Frequent Flyer Service Centre using one of the following options: complete our online contact form , selecting ‘Login’ from the nature of enquiry options - be sure to include your Frequent
- Help and Support - Qantas
Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us
- Manage Booking | Qantas Help and Support
Find answers to your Manage Booking questions From seat selection, change flights, upgrade flights, meal selection and more
- Contacting the Qantas Frequent Flyer Service Centre
Here are some recommended links for the most common Frequent Flyer activities: update your membership details and preferences at My profile view your points activity statement claim missing Qantas Points and Status Credits for flights check your points and Status Credits balances at My account transfer points to an eligible family member purchase Top-up points join or renew Qantas Club use
- View flight bookings made online - Qantas
If you booked directly with Qantas your booking reference will not include numbers zero (0) or one (1) Once you’ve retrieved your booking, you can: Update your contact details Add seat or meal requests Change or cancel flights Pay for your booking and more If you’re unable to view your booking, see Errors when trying to view flight booking Qantas Frequent Flyer bookings Log in to
- Check-in options - Qantas
Selecting your seat with Online Check-in; Check-in deadline; Online Check-In When Travelling with Bags; Connecting Times, Through Check-In and Baggage Transfers Between Jetstar and Qantas
- Checking your Qantas Points balance
Can I transfer my Qantas Points to a family member? Qantas Points earned balance; Calculating the number of Qantas Points needed for Flight Rewards; Using Qantas Points to make Reward flight bookings for family members; Qantas Points and Status Credits earned for flights not appearing in My account
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