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- ‘It destroys the purpose of humanity’: Customers are saying . . .
Customers are starting to push back against AI in their favorite products, worried about jobs, quality and the meaning of art
- What if Customers Started Saying No to AI? - Slashdot
The article also cites an assistant marketing professor at Washington State University, who found customers are now reacting negatively to the term "AI" in product descriptions — out of fear for losing their jobs (as well as concerns about quality and privacy) And he does predict this can change the way companies use AI
- Beyond The Hype: What 1,000 U. S. Customers Really Think About AI
The Bad · Only 32% of customers have successfully resolved a customer service issue using AI or ChatGPT technologies That number is low One theory is that customers often don’t realize AI is
- What consumers do and don’t want from AI | World Economic Forum
Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more
- Two-Thirds of Shoppers Say No to AI Shopping Assistants . . .
Meanwhile, nearly half (48%) say AI should focus on improving customer service rather than making automated purchase decisions "AI is a tool that's only as good as the problems it solves
- 64% of Customers Don’t Want AI – New Gartner Report Finds
Additionally, 53% of customers would consider switching to a competitor if they discovered a company planned to implement AI for customer service The survey, conducted in December 2023 with 5,728 respondents, highlighted a discrepancy between customer service leaders’ eagerness to adopt AI and customer apprehension about its use
- 6 Brands Saying “No Thanks” to AI-Generated Content
Why some companies are ditching artificial and keeping it real Artificial intelligence is taking over headlines—and increasingly, our screens From AI-generated photos in ads to machine-written blog posts, brands are exploring what tech can do But not everyone’s on board Consumers are voicing concerns, and interestingly, so are some major companies There’s no denying AI has its place
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