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- RingCentral IVA - Intelligent Virtual Agent Solutions
Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents (IVA) powered by conversational AI Serve customers 24 7 on any channel with intelligent virtual agents, eliminating long wait times when live agents are busy
- RingCentral adds new AI-powered features to RingCX
In this update, other new features include AI coaching insights that the company said leverage AI to review all interactions automatically, and a conversational AI platform that allows customers to
- RingCentral Launches AI-Powered CCaaS RingCX, RingSense for Phone . . .
RingCentral has launched the native, AI-powered contact centre solution, RingCX RingCX is a simple-to-deploy offering that combines RingCentral’s central UC services — including message, video, phone, SMS, and fax — with contact centre bolstered by a generative AI feature set
- MetriNote - RingCentral Brings AI Assistance, Coaching, and More IVAs . . .
RingCentral announced four new artificial intelligence (AI) capabilities for RingCX, the natively built cloud contact center platform the company has been offering since November 2023
- Intelligent Omnichannel Contact Center Solution by RingCentral
Deliver personalized and empathetic experiences to your customers using generative AI that feel as natural as speaking with a live agent Deliver real-time support to customers with seamless automation across text and voice channels
- Voice reimagined: Meet RingCentral’s new agentic voice AI . . .
AI Receptionist (AIR) is an autonomous voice AI agent that answers calls 24 7, understands customer intent, handles questions, captures leads, seamlessly hands off conversations with context
- RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and . . .
RingCentral, a leading provider of cloud-based communications and collaboration solutions, has unveiled a suite of AI-driven advancements designed to optimize contact center operations and enhance customer engagement
- RingCentral Introduces Intelligent Contact Center Solution RingCX
The News: RingCentral, a provider of cloud-based business communications and collaboration solutions has announced a native intelligent contact center solution, known as RingCX This new offering will merge RingCentral’s Conversation Intelligence capabilities with an omnichannel contact center
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