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- ‘It destroys the purpose of humanity’: Customers are saying . . .
Many companies joined the rush and started to wedge AI into their existing products Zoom offers AI summaries of conference calls, and Microsoft Office apps have AI around every corner, waiting to
- What if Customers Started Saying No to AI? - Slashdot
An artist cancelled their Duolingo and Audible subscriptions to protest the companies' decisions to use more AI "If enough people leave, hopefully they kind of rethink this," the artist tells the Washington Post And apparently, many more people feel the same way In thousands of comments an
- Customers don’t trust AI, and the rift might be hurting business
Researchers find that not only are customers wary of AI, but the inclusion of AI terminology actually decreases customers’ purchasing intention
- Beyond The Hype: What 1,000 U. S. Customers Really Think About AI
As of the beginning of this year, just 27% of customers think self-service or automated customer support using AI-powered technology can deliver as good of a customer experience as a live
- Here’s why the public needs to challenge the ‘good AI’ myth . . .
AI is becoming so ubiquitous that people may be losing their ability to say no to using it It’s in smartphones, smart TVs, smart speakers like Alexa and virtual assistants like Siri
- Nearly 60% Use AI to Shop — Here’s What That Means for Brands . . .
Nearly 60% of consumers say they’ve used AI to help them shop Even more surprising? Almost half trust AI more than a friend when it comes to choosing what to wear, according to recent consumer surveys conducted by Bloomreach on AI’s influence on consumer behavior
- The Consumer Psychology of Adopting AI - Harvard Business Review
Despite all the ways that artificial intelligence promises to improve our lives, many consumers feel anxious and are averse to AI-powered products and services For marketers and product
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