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- What is a service desk? - IBM
An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and users A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades
- ¿Qué es un service desk? - IBM
Un service desk es un mecanismo de atención que proporciona un único punto de contacto (SPOC) entre las organizaciones de TI y los usuarios finales
- Was ist ein Service Desk? - IBM
Ein IT-Service-Desk ist ein Bereitstellungsmechanismus, der eine zentrale Anlaufstelle zwischen IT-Unternehmen und Endbenutzern bietet
- O que é service desk? - IBM
Service desk é uma central de serviços estratégica que gerencia incidentes, solicitações de serviços e comunicações com usuários
- Che cosè un service desk? - IBM
Un service desk IT è un meccanismo di fornitura di servizi che offre un unico punto di contatto (SPOC) tra le organizzazioni IT e gli utenti finali
- What is ITSM (IT service management)? - IBM
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals
- 什么是服务台？| IBM
服务台是 IT 服务管理 (ITSM) 的基础要素，负责处理 IT 服务交付的整个生命周期，从管理服务请求到解决服务问题和规划服务升级。 IT 服务台由 IT 基础架构库 (ITIL) 定义，是标准帮助台的超级集合。IT 帮助台主要关注解决问题，而服务台则更广泛地关注向用户提供服务。因此，前者是战术性 IT 支持
- What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service
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