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- What if Customers Started Saying No to AI? - Slashdot
An artist cancelled their Duolingo and Audible subscriptions to protest the companies' decisions to use more AI "If enough people leave, hopefully they kind of rethink this," the artist tells the Washington Post And apparently, many more people feel the same way In thousands of comments an
- What customers really mean when they say. . . - csinsider. co
Your customers don’t always say what they mean—and that’s not a bad thing This article breaks down common customer phrases and shows you what’s really being said (and how top CSMs respond)
- Beyond The Hype: What 1,000 U. S. Customers Really . . . - Forbes
We asked more than 1,000 U S consumers about their experiences with AI and digital customer support, and here are the basic findings for 2024: · Sixty-two percent of U S consumers expect that
- Differentiating between what customers say vs. what they . . .
Behavioral data is a powerful tool in differentiating between what customers say and what they mean Customers may claim they are satisfied with a service, but their actions—such as frequent complaints, product returns, or switching to a competitor—tell a different story
- Understand What Your Customers Are Saying (Even When Its . . .
Customers are expressing themselves more freely than ever before across multiple channels - surveys, social media platforms, customer service chats - and understanding their feedback has become increasingly complex
- What Customers Aren’t Saying (But You Should Be Hearing)
Let’s start with a weird truth: Customers rarely give you their full decision-making logic They might say “price” when the real issue was confidence They might say “timing” when it was really
- AI jobs danger: Sleepwalking into a white-collar bloodbath
Most members of Congress are woefully uninformed about the realities of AI and its effect on their constituents Better-informed public officials can help better inform the public A joint committee on AI or more formal briefings for all lawmakers would be a start Same at the local level
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