WestJet slammed after customer complaints go viral | National McCurdy said that the jets on both flights were swapped out last minute for former Swoop aircraft, which did not contain premium seats or any of the perks one would expect while flying premium
Allegations of Uncompensated WestJet Premium Downgrade Last minute aircraft changes by WestJet have allegedly left Premium-paying customers in non-Premium seats with no perks, with some customers alleging that they never received compensation for this downgrade
Is there any known method to ensure I avoid Swoop or Sunwing . . . Over time all 737s will be getting the ULCC seat pitch behind the wing emergency exit rows and several rows in front of the wing The only way to avoid this completely (besides IROPs) is to pay for extra legroom for a specific seat at booking time
Downgraded without notification : r westjet - Reddit UPDATE: So I chatted with a CS Rep who confirmed we were downgraded when WJ swapped out equipment for a former Swoop plane She expressed surprise that we never got a notification e-mail as she said it happened before the holidays
WestJet adds temporary Premium option to former Swoop planes WestJet is adding temporary enhancements to Boeing 737 aircraft that were once operated by ultra-low-cost-carrier Swoop to provide guests with a Premium option, like preferred seating, more elbow room, priority boarding, snacks and travel credits