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- Influx - Customer Support, Done.
Influx provides consistent, high quality customer service in a simple month to month format Brands and tech companies work with us to make their support teams fast and flexible, while maintaining standards
- Apply for a job at Influx
Fully flexible, remote work opportunities, global Find your next customer support job with Influx
- Careers at Influx
Influx is the world’s first and largest ‘on demand’ support provider, delivering fast and highly-effective support experiences, 24 7 Work with some of the world’s most disruptive companies like ClassPass, Sendle, Blenders Eyewear and Biteable
- About us - Influx
Spread across 123+ cities globally, Influx provides round-the-clock solutions that are on-brand and on-demand in your time zone (s) We design customer experiences that are fast to scale and ready to reflect your vision, voice and values so you can stay focused on what’s coming next
- How it works - Influx
With 1000+ support experts and managers around the world (and comprehensive brand training), Influx com is ready to launch as soon as you are See how 99designs partnered with Influx to create an on-brand support team with consistent culture, standards, and performance
- Call center services - Influx
Influx provides a complete support ops team, improving key metrics like CSAT, NPS and time to resolution Influx is the #1 on demand support solution for brands - providing an automated and sustainable service model that grows with you Learn more about Influx com service and support teams
- Influx
Duties You’ll be tasked with answering customer questions You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem Tasks include: Diagnose and solve the customer's’ problems Communicate effectively via calls, emails and chats with our customers Coordinate effectively with peers and your manager
- Call Center Representative - Influx
Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT QA quotas) Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate
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