What if Customers Started Saying No to AI? - Slashdot No "AI" in my private bank, for example At least in the customer-facing part No "AI" in many other places I use In fact, all the "AI" I'm getting is in the elevator pitches of some kids who want to get rich quick and think babbling about "AI" is the way to do it
What consumers do and don’t want from AI | World Economic Forum Companies that eliminate friction and deliver effective customer experiences across a range of modalities will capture consumers keen on AI — without alienating those who’d rather do without it Focus automation efforts where customer value and productivity align
Half of firms set to abandon plans to ditch customer service Being able to reach a customer service employee was the second-highest priority for customers in a service interaction "This may be the result of rising customer concerns that GenAI may jeopardize access to a human for support, as news headlines claim that organizations are slashing frontline headcount and replacing agents with AI assistants
64% of Customers Don’t Want AI – New Gartner Report Finds A recent survey by Gartner found that 64% of customers prefer companies not to use artificial intelligence in their customer service Additionally, 53% of customers would consider switching to a competitor if they discovered a company planned to implement AI for customer service