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- What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered Success in business depends heavily on an organization’s ability to understand and meet customer expectations
- Symbionese Liberation Army - Wikipedia
The United Federated Forces of the Symbionese Liberation Army (commonly referred to simply as the SLA) was a small, American militant far-left organization active between 1973 and 1975; it claimed to be a vanguard movement
- Service-level agreement - Wikipedia
A service-level agreement (SLA) is an agreement between a service provider and a customer Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user [1]
- Special Libraries Association, Inc.
SLA is currently represented in over 45 countries worldwide, with over 80 communities compiled of special interests, region, and career field We welcome all to SLA and promote a positive, productive environment for learning and idea sharing
- What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met
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