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- Beyond The Hype: What 1,000 U. S. Customers Really Think About AI
We asked more than 1,000 U S consumers about their experiences with AI and digital customer support, and here are the basic findings for 2024: · Sixty-two percent of U S consumers expect that
- ‘It destroys the purpose of humanity’: Customers are saying . . .
Customers are starting to push back against AI in their favorite products, worried about jobs, quality and the meaning of art
- What if Customers Started Saying No to AI? - Slashdot
The article also cites an assistant marketing professor at Washington State University, who found customers are now reacting negatively to the term "AI" in product descriptions — out of fear for losing their jobs (as well as concerns about quality and privacy)
- Nearly 60% Use AI to Shop — Here’s What That Means for Brands . . .
Nearly 60% of consumers say they’ve used AI to help them shop Even more surprising? Almost half trust AI more than a friend when it comes to choosing what to wear, according to recent consumer surveys conducted by Bloomreach on AI’s influence on consumer behavior
- 25 Stats About AI In Customer Experience That Show How . . .
61% of consumers say humans understand their needs better than AI 53% say it provides more thorough explanations 52% say human customer service agents are less likely to frustrate them than chatbots 50% say humans offer more options to address their problems
- Customers don’t trust AI, and the rift might be hurting . . .
Researchers find that not only are customers wary of AI, but the inclusion of AI terminology actually decreases customers’ purchasing intention
- Me, my brand and AI: The new world of consumer engagement
The most successful brands will use AI to deepen relationships, improve service and reinforce what makes them unique, without losing the human touch Key actions include strategically navigating LLM ecosystems, creating a dynamic customer experience and taking a holistic approach to AI agents The time to act is now
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