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- Request a refund for digital games | Xbox Support
We understand that sometimes purchases of digital game products don’t go as planned When that happens, we’ll help you request a refund
- Get a refund on apps and games bought from Microsoft
If you purchased a game or app from Microsoft, you may be able to request a refund Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund
- How to get a refund on a Microsoft subscription
Am I eligible for a refund? To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first
- Xbox subscription cancellations and refunds | Xbox Support
Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment
- Digital Game Purchase Refund Terms | Xbox Support
These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your
- Get an exchange or refund on devices bought from Microsoft
If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software
- Countries with prorated refunds for Microsoft subscriptions
Countries with a prorated refund Different countries have different prorated refund polices, and eligibility may vary based on the duration of the subscription and whether or not it's an initial purchase Check your eligibility for receiving a prorated refund below
- Getting refunds for your purchase | Xbox Support
The quickest way to find out about the availability of a refund for an Xbox purchase is to go to your purchase history and find the transaction for which you want a refund:
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