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- M S hackers tricked IT help desk workers to access company systems . . .
The “social engineering” attack on the Co-op allowed cybercriminals to reset an employee’s password before breaching the network, with a similar tactic used against M S, sources revealed to
- Helpdesk Social Engineering Attacks Explained
This article explores the nature of social engineering attacks on helpdesks, provides real-world examples, examines how generative AI (genAI) and deepfakes give “social engineering superpowers” to fraudsters, and offers specific strategies for preventing these attacks
- Understanding Social Engineering Attacks on Helpdesk Agents
Fortunately, threat actors tend to follow a predictable pattern when leveraging this attack technique In this blog post, we unpack the distinct phases of these attacks, explain how they appear in SaaS logs, and provide measures your team can take to stay secure against this emerging threat What is this technique?
- IT helpdeskers increasingly targeted by cybercriminals
Helpdesk-based phishing works the other way too Researchers continue to see cases of helpdesk staff being imitated by attackers to phish other employees – a role reversal to the aforementioned trend
- Service Desks: The New Frontier In Social Engineering Attacks - Forbes
With access to the network, the attacker searched for login information for payer websites and submitted forms to change ACH (banking) information They then used compromised email accounts to
- Hospital IT Help Desks Hit With Social Engineering Attacks
In Scattered Spider’s attacks, they have impersonated company IT or help desk staff via phone calls, as a way to obtain credentials from employees, direct them to run commercial remote access tools and to convince them to share their MFA authentication codes
- 8 Strategies for Defending Against Help Desk Attacks - Dark Reading
The help desk is under siege from AI-based and other attacks Next-gen tactics call for in-depth cyber-defense strategies John A Smith , Founder Chief Security Officer, Conversant Group
- Viewpoint: How Corporate Help Desks Became the Weak Spot in Cyber Defenses
One key difference now is that the attackers are targeting the core of identity access and management systems to gain full control over all the user accounts in an organization Identity management
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