How do I track the return I’ve sent back by mail? - The Bay You can track the status of your return in your return confirmation email Please allow 10–14 business days for us to process your return, and up to one week after the processing period to receive a refund to your original form of payment
Where can I earn points? - The Bay You can earn Rewards points in store and online at Hudson’s Bay and Zellers You can also earn double the points of the rate of our Rewards level with a Hudson’s Bay Credit Card or Hudson’s Bay Mastercard® By doubling up with Hudson’s Bay Credit, you earn 2 points for almost every $1 spent at the Rewards level, 3 points for almost every $1 spent for the Rewards Plus level and 4
I was just approved for the new Hudson’s Bay Mastercard . . . - The Bay How will I receive a first day percentage discount? 9-Nov-2023 Knowledge All new cardholders are eligible for a First Day Percentage Discount off their purchases at Hudson’s Bay stores and thebay com Some exclusions may apply Please see an in-Store Associate or website promotions for up-to-date details
Can you ship my order to a post office box? - The Bay Yes Just make sure to select standard shipping at checkout as we aren’t able to send items via express or next-day shipping to post office boxes Please note orders will be delivered based on Canada Post’s parcel size guidelines for post office boxes
How do I view my credit card statements? Will physical . . . - The Bay Statements will be delivered electronically to customers through the Neo app and website If customers opt to receive physical statements via mail, a fee of $2 50 per statement mailed will apply, charged within 3 business days from when the statement was requested