Drive Self-Service Refunds - DoorDash Merchants can now request refunds for their Drive (DoorDash’s white label delivery service) orders via the merchant portal For eligible orders, DoorDash can provide refunds for fees, tips and even the original order value we will need more information to process a refund In these scenarios, you will be directed to create a case for our
Credits and Refunds - DoorDash Please note that c redit memos may take up to 4 weeks to process to your account While you'll receive notice of the credit memo in your billing email, your invoice won't be updated If an amount is left remaining on your invoice after the credit memo, please pay the remaining balance toward the original invoice
How can I check the status of my Credit or Refund? - DoorDash Once your refund is issued, you will receive an email confirmation that details the refund issue date and refunded amount This will be sent to the email associated with your DoorDash Caviar account On iOS, you can open the DoorDash app, click into Orders → Order History to see the receipt, refunded amount and refund issue date for the order
Dasher Reimbursement FAQs - DoorDash A: We can only process a reimbursement for an order without a receipt if it is within 72 hours and the store requires payment upon pickup, or in situations where your Red Card failed Q: How do I request a reimbursement? A: To get reimbursed, simply follow the steps below: Take a picture of the itemized receipt
Consumer Help Center - DoorDash Find answers to frequently asked questions about topics like delivery issues, and payment questions
DoorDash Support Get help with deliveries, your DoorDash account, or payment through our automated and live support channels
Return Orders - DoorDash Please note the process for orders containing alcohol: Alcohol cannot, under ANY circumstances, be left unattended at a customer’s door Q: What should I do with orders that also contain non-alcohol items? A: You may leave the non-alcohol items at the door, but the alcohol items must be returned or disposed of Follow the instructions in the
Item has run out is unavailable - DoorDash A notification will be automatically sent to the customer and if there is no substitution, the customer will receive a refund Additionally, the merchant’s menu is updated to show that the item is currently unavailable so no other customers will have this experience Another course of action you can take is to contact the customer directly
Grocery Quality Guarantee Terms and Conditions - DoorDash Quality Guarantee: Customers are eligible to receive a refund or DoorDash credit for an item that qualifies for the Quality Guarantee if they report a Qualifying Issue (defined below) To be eligible, customers must: Place an order on DoorDash from a Grocery store where a “Quality Guarantee” or “Freshness Guarantee” banner is displayed on the store page before checkout (“Qualifying