Home - Universal Service Administrative Company USAC’s mission is dedicated to achieving universal service This important principle suggests that everyone in the U S deserves high-speed connectivity that is accessible, affordable, and reliable
Contact USAC - Universal Service Administrative Company Contact USAC View the 2026 Customer Service Center (CSC) Holiday Closures Lifeline Consumers If you have a question about Lifeline, try calling your company first Your company is responsible for helping resolve any issues with your Lifeline service To call them, look up your company’s contact information
About USAC - Universal Service Administrative Company The USF + USAC + FCC As an independent not-for-profit designated by the FCC, USAC administers the Universal Service Fund (USF) The USF is almost $10 billion and is available annually thanks to the companies and institutions that make universal service possible USF Programs With the guidance of policy created by the FCC, we collect and deliver funding through four programs focused on places
E-Rate - Universal Service Administrative Company FCC Bans Seven Convicted E-Rate Fraudsters from USF Programs Mar 31, 2026 On March 20, 2026, the FCC barred seven individuals who had been convicted of defrauding the E-Rate program from participating in activities associated with any Universal Service Fund-supported program Corporations controlled by these individuals received over $14 million in E-Rate funds from 2010 to 2016, but failed
Lifeline - Universal Service Administrative Company USAC is aware that the rate field in the claims input template is not pre-populating when the template is downloaded in the Lifeline Claims System (LCS) This issue affects all data months in which an original claim has not yet been submitted
National Verifier - Universal Service Administrative Company USAC manages the National Verifier and provides customer service to consumers through the Lifeline Support Center Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the National Verifier when helping consumers apply to Lifeline
Affordable Connectivity Program - Universal Service Administrative Company USAC’s Role The FCC engaged the Universal Service Administrative Company (USAC) to implement the ACP using the framework of the (now defunct) Emergency Broadband Benefit Program and the (currently active) Lifeline program These two FCC programs similarly provided affordable voice and broadband service to low-income consumers
Board of Directors - Universal Service Administrative Company USAC has a 20-member Board of Directors Members of the Board of Directors provide leadership and guidance in USAC's administration of universal service All meetings of USAC’s Board are open to the public and are held in Washington, DC The quarterly meeting schedule and the non-quarterly meeting schedule are available along with the minutes from previous board meetings USAC’s Board does
My Portal - Universal Service Administrative Company My Portal for Service Providers Service providers have the ability to submit and manage all invoices using the service provider section in My Portal For assistance getting access, contact USAC Customer Operations at (888) 641-8722 with your 498 ID (formerly known as SPIN)