Cisco Unified Contact Center Express Administration and . . . Alarms Cisco Unified CCX Serviceability alarms provide information on runtime status and the state of the system so that you can monitor the status and troubleshoot problems that are associated with the system Alarm information includes the catalog, name, severity, explanation, recommended action, routing list, and parameters You can view alarm information by using the SysLog Viewer in Cisco
Scripting Overview - Contact Center Express - Cisco DevNet What is Unified Contact Center Express Scripting? Unified CCX provides an ability for developers to program the business logic of how to handle a Voice Call or an Http Contact (Web Action performed by a user) by the engine The scripting involves building the business workflow using a proprietary domain specific programming tool, the Unified CCX Editor These scripts created using the Unified
Cisco UCCX with REST API Integration : Unlocking Powerful . . . I am sure anyone who has ever worked on Cisco UCCX and engaged in at least some sort of a development work would not use the words UCCX and API in the same breath Although UCCX's agent supervisor interface called Finesse does offer a bunch of REST API options to play around with but the parent…
Cisco Unified Contact Center Express Administration and . . . Access the Cisco Unified Contact Center Express (Unified CCX) Command Line Interface (CLI) either remotely or locally using one of these two methods: From an SSH-enabled client workstation, use SSH to connect securely to the Unified CCX Access the Unified CCX CLI directly or by using a terminal server that is connected to the serial port