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Contact Us | Duo Security - Cisco Duo Duo Essentials Duo Advantage Duo Premier customers, please call US (1 866 760 4247) or UK (0800 358 5315 ) to report these issues Additional Support phone numbers by country are available on https: duo com support
Articles How do I contact Duo Support? - Cisco Duo Administrators of any edition of Duo can submit a case to Duo Support by emailing support@duosecurity com Ensure that you can receive replies from support@duosecurity com and support-noreply@duosecurity com by creating a filter or adding to a "safe sender" list
Duo Care Premium Customer Support With Duo Care Premium Support, you can report a high or critical severity issue anytime and expect a Technical Support Engineer to respond within the hour How Can I Get Duo Care? Duo Care is available through our sales team
Duo Authentication Windows Logon RDP: FAQ | Duo Security If you open a case with Duo Support for an issue involving Duo Authentication for Windows Logon (RDP), your support engineer will need you to submit your registry configuration, recent debug log output demonstrating the issue, and other system configurations
Guide to Two-Factor Authentication · Duo Security Once you've enrolled in Duo you're ready to go: You'll login as usual with your username and password, and then use your device to verify that it's you Your administrator can set up the system to do this via SMS, voice call, one-time passcode, the Duo Mobile smartphone app, and so on
Articles Does Duos SMS and phone callback service work in countries . . . Duo may know a route for phone calls but not SMS, or vice versa If a device with such a number is enrolled in Duo, phone callback or SMS won't show up as an option in the Duo Prompt Duo's route database is based on all its telephony providers and support may be added for more countries as they become available