Customers don’t trust AI, and the rift might be hurting . . . John A , a marketing manager at Microsoft, builds a Microsoft Copilot+ display at the Best Buy store on June 18, 2024, in Miami, Florida Consumers regularly indicate that they are skeptical of AI, but brands can build trust in the technology through transferable trust, whereby a brand's good reputation helps instill confidence
What if Customers Started Saying No to AI? - Slashdot And he does predict this can change the way companies use AI "There will be some companies that are going to differentiate themselves by saying no to AI " And while it could be a niche market, "The people will be willing to pay more for things just made by humans "
64% of Customers Don’t Want AI – New Gartner Report Finds Additionally, 53% of customers would consider switching to a competitor if they discovered a company planned to implement AI for customer service The survey, conducted in December 2023 with 5,728 respondents, highlighted a discrepancy between customer service leaders’ eagerness to adopt AI and customer apprehension about its use
80% of customers are skeptical of AI use - heres what . . . This skepticism stems mainly from ethical (63%) and security concerns (66%) about using generative AI in customer communications And fewer than half (47%) agree that generative AI actually has
What consumers do and don’t want from AI | World Economic Forum Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more