Get a refund on apps and games bought from Microsoft If you purchased a game or app from Microsoft, you may be able to request a refund Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund
Digital Game Purchase Refund Terms | Xbox Support These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your
Get an exchange or refund on devices bought from Microsoft If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software
Countries with prorated refunds for Microsoft subscriptions Countries with a prorated refund Different countries have different prorated refund polices, and eligibility may vary based on the duration of the subscription and whether or not it's an initial purchase Check your eligibility for receiving a prorated refund below
Getting refunds for your purchase | Xbox Support The quickest way to find out about the availability of a refund for an Xbox purchase is to go to your purchase history and find the transaction for which you want a refund:
Get the status of your return or refund - Microsoft Support If you were eligible for a refund, you can see the refund status by following the steps below If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry
Microsoft Store billing help Get Microsoft billing support Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history