Call Center Report Definitions - CallHarbor Ticketing Includes answered calls, abandoned calls, forwards, voicemail, and assisted calls handled Excludes forwards and voicemail CO = CH+AC; Adjusted Calls Offered (ACO) – Adjusted number of calls that reached the queue Excludes calls abandoned in less than 10 seconds
Help Center - Glossary of Terms for Analytics for 8x8 Work This excludes calls from other extensions, and external calls that went through an auto attendant or ring group before alerting the extension External Inbound Answered: Total number of incoming calls answered live This excludes calls answered by voicemail or by an auto attendant External Inbound Answered Percentage
OneCloud Connect | Call Center Agent Includes calls answered by voicemail Excludes on-net calls and conference calls You can also view a graph that displays the number of calls that you have made and received filtered by calls per Hour or calls per Day On the "My Stats" page, there is a dashboard with information about all queues as shown below;
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Help Center - Glossary of Terms for Analytics for 8x8 Work This excludes calls from other extensions, and external calls that went through an auto attendant or ring group before alerting the extension External Inbound Answered: Total number of incoming calls answered live This excludes calls answered by voicemail or by an auto attendant External Inbound Answered Percentage
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Virtual Office Analytics - Glossary - Definitions - 8x8 An incoming call answered live (excludes incoming calls answered by auto attendant, ring group, call queue and calls that reach voicemail) or any outgoing call that is connected Abandoned call An incoming call abandoned by the caller before being answered live (excludes calls answered by voicemail)
Call Center Reports - SkySwitch Includes calls answered by voicemail Excludes on-net calls and conference calls Outbound Answer includes calls answered, including a call answered by voicemail or auto-attendant Outbound Minutes (OM) Number of minutes spent by an agent on outbound calls Includes talk and hold time Excludes call center calls, on-net calls, and conference calls
Virtual Office Analytics - Glossary - Call Summary Chart - 8x8 Total Inbound Answered Calls Number of incoming calls answered live, (excludes those answered by voicemail or by an auto attendant) Total Inbound Abandoned Calls Number of icoming calls abandoned by callers before being answered by a live person or before reaching voicemail Total Inbound Missed Calls
quiz week 1 human resource management. docx - Attempt. . . Question 1 1 1 pts: Diversity leads to reduced profitability and lowered standards in customer service True to the truth, correct! False Question 2 0 1 pts An effective HRM plan provides value to the organization when it: You Answered Excludes the challenges faced by the company and focuses only on the strengths
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