What Is Gladly? Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape It empowers brands to deliver world-class customer experiences at scale, enabling them to efficiently overcome the challenges of declining customer loyalty and rising costs
Login - Gladly Academy Welcome back to Gladly Academy Sign in to access your courses and unlock a world of possibilities for your CX journey
Welcome to Gladly Gladly helps businesses make lifelong, loyal Customers by empowering them to deliver radically personal Customer service We do this in a few unique ways People, not tickets We believe that great Customer service starts by putting people at the center
Learning at Gladly — Classes Certifications to Build CX Skills Get the training and skills you need to unlock new opportunities and advance your career From peer-reviewed courses to certifications that push your practice further Learning is where you can get up to speed on Gladly, level up your CX knowledge, or invest in your personal development
Gladly Academy Whether you’re new to Gladly and getting up to speed on the basics, looking to level up your CX knowledge, or investing in your personal development, we have the trainings and certifications to help you gain the critical skills needed to excel in your career
Gladly Support Hero Certification Are you new to Gladly as Support Hero? You’ve come to the right place! This certificate course is designed to teach everything you need to know to work in Gladly and provide radically personal service
Log Into Gladly How you log into Gladly depends on whether your company uses SSO or not If your company uses SSO, make sure to log into Gladly via your SSO provider (e g , Okta) If you log in directly, make sure you have the correct URL
Gladly API Clients can access the REST API via HTTPS at your organization's Gladly domain (e g https: {organization} gladly com) Resources follow REST semantics and utilize industry-standard HTTP verbs, response codes, and authentication schemes
Create and Reply to Email Messages - Gladly Connect That's why Gladly lets you pick the exact email to reply from an entire thread of responses Scroll through the Conversation Timeline to the email you want to respond to Click on the top right of that email, and click Reply All from the drop-down list