Influx - Customer Support, Done. Influx provides consistent, high quality customer service in a simple month to month format Brands and tech companies work with us to make their support teams fast and flexible, while maintaining standards
Apply for a job at Influx Fully flexible, remote work opportunities, global Find your next customer support job with Influx
Careers at Influx Influx is the world’s first and largest ‘on demand’ support provider, pioneering the concept of Support as a Service back in 2013 Today, we have over 1,000 employees and hire more than 500 people a year
About us - Influx Spread across 123+ cities globally, Influx provides round-the-clock solutions that are on-brand and on-demand in your time zone (s) We design customer experiences that are fast to scale and ready to reflect your vision, voice and values so you can stay focused on what’s coming next
How it works - Influx With 1000+ support experts and managers around the world (and comprehensive brand training), Influx com is ready to launch as soon as you are See how 99designs partnered with Influx to create an on-brand support team with consistent culture, standards, and performance
Call center services - Influx Influx is the #1 on demand support solution for brands - providing an automated and sustainable service model that grows with you Learn more about Influx com service and support teams
Influx Duties You’ll be tasked with answering customer questions You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem Tasks include: Diagnose and solve the customer's’ problems Communicate effectively via calls, emails and chats with our customers Coordinate effectively with peers and your manager
Call Center Representative - Influx Achieve the client and Influx’s KPIs (Call Handling, Email, Chat, CSAT QA quotas) Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate
Customer Support - Fast, Flexible, Scalable - Influx Brands that scale with Influx CX excellence built for brands Join 750+ global brands who trust Influx to scale their support ops Flexible Month-to-month plans make it easy to adjust to demand Launch with just 1-2 team members Scale up or down as required